At Palmieri Pfund KlG, we stand behind the quality and durability of our products. Unless otherwise stated for a particular product, products purchased directly from Palmieri Pfund KlG are covered by our 8-year limited warranty, subject to the terms and conditions set out below.

This Warranty Policy applies to purchases made in Switzerland and is intended to supplement, and not restrict, any mandatory
rights you may have under applicable law.

1. Eight-Year Warranty

Palmieri Pfund KlG provides an 8-year limited warranty commencing on the date the product is delivered to the original purchaser.

During the warranty period, Palmieri Pfund KlG warrants that the product will be free from defects in materials and workmanship when used normally and in accordance with the product's instructions and intended purpose.

If a covered defect occurs during the warranty period, Palmieri Pfund KlG will, at its discretion and subject to applicable law:

• repair the product;
• replace the defective product or affected component; or
• provide another legally permissible remedy.

The warranty applies only to defects covered by this Warranty Policy and does not constitute a guarantee that the product will remain free from all wear, damage or deterioration for eight years.

2. Fifth-Year Complimentary Maintenance

As a condition of maintaining eligibility for the full 8-year contractual warranty, the product must be returned to Palmieri Pfund
KlG for a complimentary maintenance service during the fifth year of ownership.

The complimentary maintenance service is intended to inspect, clean, adjust and/or service the product as reasonably appropriate for its design and condition.

Maintenance timing

The fifth-year maintenance must be arranged and completed during the period beginning on the fourth anniversary of the delivery date and ending on the fifth anniversary of the delivery date, unless Palmieri Pfund KlG agrees otherwise in writing.

Palmieri Pfund KlG will provide reasonable instructions regarding how to arrange and return the product for maintenance.

The customer is responsible for following the return instructions and ensuring that the product reaches Palmieri Pfund KlG within
the applicable maintenance period.

3. Cost of Fifth-Year Maintenance

The maintenance service itself is provided free of charge.

Unless otherwise stated by Palmieri Pfund KlG, Palmieri Pfund KlG will also cover the reasonable standard shipping costs associated with sending the product to us for the required fifth-year maintenance and
returning it to the customer.

The complimentary maintenance does not include repairs or replacement of components required as a result of:

• accidental damage;
• misuse or improper use;
• unauthorised modification or repair;
• failure to follow the product's care or operating instructions;
• normal wear and tear; or
• other damage not covered by this Warranty Policy.

Where additional paid work is required, we will inform the customer before carrying it out.

4. Failure to Complete Fifth-Year Maintenance

The fifth-year maintenance is a condition of the contractual extension of warranty coverage beyond the applicable statutory warranty period.

If the customer does not return the product for the required maintenance within the applicable maintenance period, the customer may lose eligibility for the contractual warranty coverage applicable after that period.

However, failure to complete the fifth-year maintenance does not exclude, waive or limit any mandatory statutory rights that cannot legally be excluded or limited under applicable Swiss law.

Where applicable, any mandatory statutory warranty rights will remain unaffected.

5. What the Warranty Covers

This warranty covers defects arising from faulty materials or workmanship under normal and intended use.

Examples of potentially covered defects include:

• manufacturing defects;
• defective components;
• premature failure of components due to defects in materials or workmanship; and
• other failures that are reasonably attributable to a manufacturing or material defect.

Whether a particular issue is covered will be determined by Palmieri Pfund KlGbased on an inspection of the product.

6. What the Warranty Does Not Cover

Unless required otherwise by mandatory law, this warranty does not cover:

• normal wear and tear;
• cosmetic deterioration that does not affect functionality;
• accidental damage;
• damage caused by misuse, abuse or negligence;
• use contrary to the product's instructions or intended purpose;
• damage caused by improper storage, installation, maintenance or handling;
• modifications or alterations not authorised by Palmieri Pfund KlG;
• repairs or servicing performed by persons not authorised by Palmieri Pfund KlG;
• damage caused by external circumstances beyond the product's normal intended use;
  or
• consumable or replaceable components that are expected to wear out through ordinary use, except where the failure results from a defect in materials or workmanship.

This list does not exclude any liability or rights that cannot legally be excluded under applicable law.

7. How to Make a Warranty Claim

To make a warranty claim, please contact:

Email: rp@palmieripfund.com

Please provide:

• your name and contact details;
• original order number or proof of purchase;
• product identification and serial number;
• a description of the problem; and
• photographs or other information reasonably requested by us to assess the claim.

We may require the product to be returned to us for inspection before determining whether the claim is covered.

8. Inspection and Warranty Service

Once we receive the product, we may inspect and test it to determine the nature and cause of the reported issue.

If the defect is covered by this warranty, Palmieri Pfund KlG will provide the applicable warranty remedy at no charge, subject to the terms of this policy and applicable law.

If the reported issue is not covered by the warranty, we will inform you before carrying out any chargeable repair or service.

9. Shipping for Warranty Claims

For an approved warranty claim, Palmieri Pfund KlG will cover reasonable standard shipping costs associated with returning the product to us and returning the repaired or replacement product to you, unless
otherwise required or permitted by applicable law.

We are not responsible for loss or damage resulting from a customer's use of an uninsured or improperly packaged return shipment.

For the fifth-year complimentary maintenance service, the shipping arrangements described in Section 3 apply.

10. Repairs and Replacement Parts

Where reasonably possible, repairs may be carried out using original or equivalent replacement components.

A repaired product or replacement component will remain covered for the remainder of the original warranty period, unless applicable law or a separate written warranty provides otherwise.

A repair or replacement does not automatically restart or extend the original 8-year warranty period.

11. Transfer of Warranty

This warranty applies to the original purchaser and is TRANSFERABLE
TO A SUBSEQUENT OWNER SUBJECT TO REGISTRATION.

The subsequent owner must provide reasonable evidence of the original purchase date and product identity.

12. Statutory Rights

This 8-year warranty is a contractual warranty provided by Palmieri Pfund KlG and is in addition to any mandatory rights available to customers under applicable law.

Nothing in this Warranty Policy is intended to exclude, restrict or waive a customer's mandatory statutory rights.

In particular, applicable Swiss statutory warranty rights concerning defective goods remain unaffected to the extent that they cannot legally be excluded or restricted.

Where this Warranty Policy provides greater protection than mandatory statutory law, the contractual warranty will apply according to its terms.

13. No Implied Extension

Except where required by applicable law, the expiry of the 8-year warranty period ends the contractual warranty described in this policy.

The fifth-year maintenance service does not extend or restart the 8-year warranty period.

14. Changes to This Warranty Policy

We may update this Warranty Policy from time to time for future purchases.

The version of the Warranty Policy applicable to a product is the version in effect when that product was purchased, unless a subsequent change is required by applicable law or expressly agreed with the customer.

15. Contact

For warranty claims and questions regarding the fifth-year maintenance service, please contact:

Palmieri Pfund KlG
rp@palmieripfund.com

We recommend retaining your proof of purchase and product identification information for the duration of the warranty period.